Classification of materials, parts and their surface finish in relation to years of warranty.
Surface micro-cracks in glued laminated timber (glulam) are a natural characteristic of wood caused by changes in humidity and temperature. These cracks are limited to the surface and do not affect the product’s structural strength, stability, safety, or durability. Glulam is an engineered wood material manufactured from multiple high-quality lamellas bonded together to provide excellent strength, dimensional stability, and long-term load-bearing capacity.
TIPTIPTAP products have been installed according to the instructions provided by TIPTIPTAP and have been maintained correctly according to the TIPTIPTAP Maintenance Manual.
The warranty covers structural strength, materials and manufacturing faults.
The warranty does not cover normal wear and tear, misuse or vandalism, slight fading of colours.
Warranty coverage applies only if products have been properly installed and maintained. The warranty is only valid if TIPTIPTAP products have been installed according to the instructions provided by TIPTIPTAP and maintained correctly according to the TIPTIPTAP Maintenance Manual.
Installation with direct contact with chlorinated or saltwater, or installed with occasional direct contact with water, or installed so close to the shore they are subjected to salt spray are not covered by warranty for any defect caused by corrosion. In case of installation in coastal areas within 200m of the shore the products are only covered for half period of warranty time. Damaged parts will be replaced as soon as possible by TIPTIPTAP or their official distributor or dealer and delivered to the end customer address free of charge.